Our Guarantee & Warranty - Birchbark Roofing Pasadena

The Birchbark Roofing Pasadena Guarantee

Roofing is one of those investments where the paperwork matters as much as the shingles. We know that. So here is our guarantee in plain language: if we put a roof on your Pasadena home and something is not right within 365 days, we come back and make it right. Not “we’ll look into it.” Not “that’s normal settling.” We fix it. This is the 365-Day Done Right Promise, and we stamp it on every job we do, from a small flashing repair in Bungalow Heaven to a full tear-off in Linda Vista. You get the promise in writing before any work starts, and it stands for a full year after the last nail goes in. No fine print. No phone tag. Just a Pasadena roofing company that answers for its work.

Call (626) 657-5397

What’s Covered

• Workmanship on every repair and replacement. If a seam we sealed opens up, a shingle we set comes loose, or a valley we flashed starts leaking within 365 days, we return and correct it at no charge to you.
• Honest pricing in writing before anything begins. You will see your exact number in dollars before we order a single bundle of shingles. That written price is never optional and never negotiated away mid-job.
• Protection for the inside of your home. Shoe covers at the door, drop cloths through the hallway, and all debris cleared and photographed before the crew leaves. Your living room should look the way we found it.
• Background-checked, uniformed technicians. You will know who is on your property before they arrive, and the person who steps onto your roof is the person we vetted, trained, and stand behind.
• A live person on the phone, day or night. Call (626) 657-5397 at 2 a.m. or 2 p.m. You get a human being, not a voicemail tree. If something is wrong with your roof, you should not have to wait until Monday to tell someone.
• Material handling done to manufacturer standards. We work with GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral, and we install each system the way its manufacturer specifies. Cutting corners on install voids the very warranties those brands provide, and we will not do that to you.
• Clean up like it is our own home. That is the first letter in our C.A.R.E. values, and it is not a slogan. Nails, torn-off shingles, old flashing, packaging: all of it leaves in our truck, not your flower bed.

Our Satisfaction Promise

Here is what happens if you are not satisfied with our work. You call (626) 657-5397. You talk to a real person, that same day if that is when you call. You explain what is bothering you. We schedule a return visit. And when we come back, we do not lead with excuses or a change order. We walk the roof with you if you want, we look at the exact spot you are pointing to, and we tell you honestly whether it is something we need to correct. If it is on us, it gets corrected on our time and our dime. That is the 365-Day Done Right Promise in practice. We would rather spend a morning re-sealing a penetration than have a Pasadena homeowner quietly wonder whether they hired the wrong company. One thing to be clear about: this promise covers our workmanship. It does not stretch to cover storm damage, tree limbs, or the kind of things no roofer can control. But when the issue is with how we installed, fastened, or sealed something, that is our name on it, and we answer for it. Full stop.

We also live by the rest of our C.A.R.E. values while we are on your property. We ask before we move or touch anything: that potted plant near the downspout, the patio furniture under the eaves, the wind chime hanging from the fascia board. We respect the family’s time and quiet hours: no crews rolling up with blaring music at 7 a.m. unless you have told us that window works for you. We explain the price before the work: you should never be surprised by a number on an invoice. And we clean up like it is our own home, because that is the standard, every time.

These values are part of the Cedarwell Care Promise. Birchbark Roofing Pasadena is part of the Cedarwell family of roofing companies, a group that has been doing this since 2000, with each location independently owned and operated. That means our guarantees are local: I am Erik Lindgren, and my name is on this Pasadena business. If you have a problem, you are not calling a call center in another state. You are calling the person who runs this shop.

Licensed & Insured Backing

A guarantee is only as strong as the company standing behind it, which is why we carry licensing and insurance appropriate for roofing work in California. What does that mean for a Pasadena homeowner? It means if a worker is hurt on your property, you are not left holding that liability. It means if something unexpected damages your home during our work, there is coverage that answers for it. It means the company you hired has met the state’s baseline requirements to operate, and did not just print a logo on a truck. Anyone can promise to fix a bad flashing job. The companies that actually come back and do it are the ones with real backing and a local reputation to protect. We are insured and bonded. We are state-licensed. And I will happily show you proof of both before we sign anything.

At the end of the day, a roofing warranty is a relationship, not just a document. The paperwork matters because it sets expectations. But what actually protects you is whether the company answers the phone, shows up, and stands by the work. That is what we are built to do here in Pasadena. It is also why the name Birchbark fits: birch bark was one of the first roofing materials, light, tough, and made to shed water. The whole point was to keep the weather out and the family dry. That is still the job. Call (626) 657-5397 and we will put your guarantee in writing before any work starts.

Written by Erik Lindgren, Owner at Birchbark Roofing Pasadena, serving Pasadena since 2000.